ISO 9001: 2015
Quality Management System
Quality Statement
At WAFTECH, quality is at the core of everything we do.
We are dedicated to delivering products and services that consistently meet and exceed customer expectations through innovation, effective processes, and a commitment to continuous improvement.
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As an ISO 9001:2015 certified company since 2018, and with zero non-conformities in our 2021 and 2024 recertifications, we uphold the highest standards of quality, reliability, and performance across all operations.
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True quality, to us, goes beyond compliance — it’s built on a culture of accountability, teamwork, and ongoing improvement, ensuring our customers’ confidence and satisfaction in every partnership.
Our Certificates
Recertified on: 16th May 2025
Quality Policies
At WAFTECH, our commitment to quality is guided by the seven principles of ISO 9001:2015 — embodied in our name WAFTECH.
Winning Together
Winning Together
We believe success is shared. Through teamwork, open communication, and collective responsibility, we grow and achieve together as one Waftech family.
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(QMS Principle: Engagement of People)
Acceptance
to Change
Acceptance to Change
We embrace change with a positive mindset, continuously improving and adapting to meet evolving challenges and opportunities.
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(QMS Principle: Leadership & Improvement)
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Focus on Quality
Focus on Quality
Our customers are the heart of our business. We are committed to providing products and services that meet or exceed their expectations.
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(QMS Principle: Customer Focus)
Technology Proficiency
Technology Proficiency
We apply advanced technology, technical expertise, and efficient processes to ensure precision, innovation, and consistency in all our work.
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(QMS Principle: Process Approach)
Empowering Employees
Empowering Employees
We encourage initiative, creativity, and accountability. Every employee is trusted and supported to make quality-driven decisions.
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(QMS Principle: Engagement & Competence)
Customer Satisfaction
Customer Satisfaction
We nurture long-term partnerships by understanding our customers’ needs, providing reliable solutions, and delivering lasting value.
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(QMS Principle: Customer Focus & Relationship Management)
Harmonious Workforce
Harmonious Workforce
We cultivate respect, unity, and collaboration. Together, we overcome challenges and create a positive, family-like work culture.
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(QMS Principle: Evidence-Based Decision Making & Relationship Management)
Quality Objectives
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To achieve 100% completion on all our projects within the agreed and committed timeline.
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Our service team to achieve more than 90% success on final buyoff of our products and services to our customer.
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To ensure customer satisfaction in our product quality with zero customer complaint in every delivered product.
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To introduce at least 1 new product type to our customer base annually from our R&D.
